Partner Relations department
Head of Partner Relations department
Partners relationship management (Customers, Vendors, Distributors, Suppliers, Eco-partners etc), including Partners engagement to ensure high level of satisfaction. Supporting Netwave cross-functional team cooperation and collabortion – marketing, sales, business development and implementation – enabled by customer experience and customer success approaches.
Technical Support department
Head of Technical Support department
Building and maintaiting strong client relationships by providing IT technical support and consulting services to our clients, in order to achieve their business continuouty. Managing IT technical support projects, aiming to fulfill clients needs and expectations and ensure high level of service performance. Our team skills and competencies continuous development based on defined focus and learning priorities.
Head of Sales department
Customers relationship management, inlcuding improvement of the client satisfaction and engagement level. Internal sales and respective processes improvement to maximise value of Netwave products and services for our clients.
Business Development Department
Head of Business Development department
Managing the Netwave Products, Technologies and Services portfolio. Supporting sales of complex solutions. Providing focus and plans for Newtave propositions development, including required learning priorities.
Head of Implement department
Managing technologies/solutions implementation processes in order to meet clients needs and expectations. Providing consulting services related to IT systems integration, operations and development and maintenance.
Project Manager Office
Head of PM
Netwave Project Portfolio management with the primary focus on delivering value to our Clients. Implementation and continuous improvement of the internal project management standards, processes and procedures.
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