Netwave is always in touch

Partners relationship management (Customers, Vendors, Distributors, Suppliers, Eco-partners etc), including Partners engagement to ensure high level of satisfaction. Supporting Netwave cross-functional team cooperation and collabortion – marketing, sales, business development and implementation – enabled by customer experience and customer success approaches.

Building and maintaiting strong client relationships by providing IT technical support and consulting services to our clients, in order to achieve their business continuouty. Managing IT technical support projects, aiming to fulfill clients needs and expectations and ensure high level of service performance. Our team skills and competencies continuous development based on defined focus and learning priorities.

Business planning based on the Financial Metrics and KPIs in close collaboration with other departments to increase customer value.

Customers relationship management, inlcuding improvement of the client satisfaction and engagement level. Internal sales and respective processes improvement to maximise value of Netwave products and services for our clients.

Managing the Netwave Products, Technologies and Services portfolio. Supporting sales of complex solutions. Providing focus and plans for Newtave propositions development, including required learning priorities.

Managing technologies/solutions implementation processes in order to meet clients needs and expectations. Providing consulting services related to IT systems integration, operations and development and maintenance.

Netwave Project Portfolio management with the primary focus on delivering value to our Clients. Implementation and continuous improvement of the internal project management standards, processes and procedures.

Talent attraction and development system management, including implementation of learning&development and mentoring programs. Strenthening corporate culture, including employer branding.

Netwave propositions and brand promosion. Target markets and trends continuous analysis, including client experience best practices. Implmenting demand generation strategy.